Back in 2015, the developers of LiveAgent announced that hundreds of apps can be connected to their multi-channel help desk tool via Zapier including Slack. Good news, there is no need for a third party service anymore!
LiveAgent has just published a new plugin for Slack which allows to natively integrate both tools in no time. Thus you will automatically receive notifications in selected Slack channels for
- New ticket
- Open ticket (answer from a customer)
- Closed ticket
This integration is offered for free! Try LiveAgent free for 14 days and test this popular help desk and live chat solution.