Providing a professional, all-embracing customer support is quintessential for the success of online projects of any sizes. No matter if it’s an online store or a SaaS app. However, that’s where all the trouble starts – especially when you are using several third-party tools for offering a knowledge base, help desk, and a roadmap for instance. Fortunately, HelpShelf is now available.
Developed by the fine folks at Missinglettr and HeySummit, HelpShelf combines all of your various support tools and resources into one single, beautiful widget that can easily be customized. As your visitors will see all your help content in one centralised place along with most answers to their questions, it allows you to reduce the number of support tickets and to make your customers happy at the same time.
In addition, HelpShelf comes with so-called “clever learning engines”. It learns what your users are searching for and consuming on each and every page. Then, the smart tool optimises content suggestions for the future. Pretty cool, eh?
HelpShelf already comes with plenty of integrations with more coming soon. We’re really looking forward to integrations with Zammad and UserReport. Also, it provides analytics including best performing articles and deflected support tickets.
- One handy widget for all things customer support
- Loads of integrations:
- Help Desk & Live Chat, e.g. Help Scout, LiveAgent, Drift, Chaport, Intercom, Customerly, Crisp, Novocall, Quriobot & Zendesk
- Content, e.g. Support Hero, HelpDocs, Vimeo, YouTube & RSS feeds
- Roadmap, e.g. Custom URL, Canny & Trello
- Widget customization options
- Up to 12 months of data history
- Analytics (Professional)
- White label without HelpShelf branding (Professional & Business)
Pricing + Lifetime Deal
Pricing starts from as little as $20 for annual Startup plans. This one is good for 1 site with 3 sources, 1,500 Monthly Tracked Users (MTU), and 3 months of data history. Professional and Business plans come with analytics, white label, and larger plan limits. Start your 30 day free trial today!
LTD Deal: For a limited time, you can get lifetime access to the Professional plan for just $49. Don’t miss out on this opportunity!