stubble.IO
HelpShelf
Combine All Support Resources Into One Beautiful Widget ©HelpShelf

HelpShelf: New Hosted FAQ, Gorgias & HelpNinja Integrations

The HelpShelf team has been busy working on some great new features – many of which were some of the highest requested so far including hosted FAQ and support for Gorgias and HelpNinja.

HelpShelf – The Swiss Army Widget For Support Tools »

New Features

  • Hosted FAQ
    You can now add simple FAQ items, which are then hosted directly on HelpShelf. Perfect if you want to address common questions for your customers and don’t want to have to sync content from your knowledge base provider.
  • Team Member Support
    Do you have team members? Awesome – now you can easily add your team members to collaborate with you within HelpShelf.
  • Gorgias Chat Integration
    If you use or want to use the Gorgias help desk tool for Shopify, then look no further.
  • Failed Searches Report
    The dashboard has now been updated to include your most frequent failed searches. Perfect to help you understand what help content you might want to add next.
  • Manually Add Video & Article Content
    Finally you can manually add Article and Video URL’s for HelpShelf to sync. If you have content sitting on your site or elsewhere and they don’t currently support it via an official integration, then you can add it manually.
  • HelpNinja Integration
    If you have any knowledge base content hosted on the HelpNinja platform, then you can now sync it to your HelpShelf account.

Start your 30 day free trial today and reduce support requests with ease.

Reduce Support Tickets And Help Site Visitors Find Answers »

FTC Disclosure: We may receive a payment in connection with purchases of products or services featured in this post.

stubble.IO

stubble.IO is a ShabuShabu project by Stefan Glumpler & Boris Glumpler - a brother and web designer / developer team based in Munich, Germany. Servus from Bavaria!

Buy us a coffee or beer :)

Add comment

Ad: Get $100 in FREE DigitalOcean credits. Sign up now »

Follow Us

Ad

Fontspring
Do NOT follow this link or you will be banned from the site!

Pin It on Pinterest

d
c