Once online shops reach a certain level of customers and sales, the demand for fast, reliable and competent customer support increases exponentially – also due to the large number of available communication channels. When it comes to help desks, there are numerous solutions available. Shopify merchants, however, might want to check out Gorgias, the #1 help desk tool integrated with Shopify.
Trusted by more than 1,000 customers including Timbuk2, Rothys, and Fjallraven USA, Gorgias helps you transform your customer support into a profit center with ease. It allows to manage all your customer service channels such as Facebook, emails, and chat in a single unified platform. Built with automation and monetization at its core, the helpdesk easily builds your brand with each customer interaction. How is Gorgias different from its competitors? Well, check out its awesome set of features…
- Increase your support team’s efficiency by automating up to 30% of your customer inquiries
- Manage all your customer communications from a single platform
- Monetize customer interactions with chat campaigns & social management strategies
- Perform actions in Shopify right from your helpdesk
- Use Shopify customer and order data automatically in your responses
- Improve Facebook Ads performance by engaging on every post
- Native Shopify Integration
- Integrate with 20+ top Shopify apps such as Recharge & Smile
- Perform rules & automation based on Shopify data
- True multi-channel / omnichannel management including email, live chat, phone, SMS/texts, Messenger, Instagram and Facebook Comments
Shopify Plus Benefits
Let’s find out why Gorgias is a great fit for Shopify Plus. Online merchants benefiting the most from Gorgias do over $1M+ in revenue. Gorgias integrates very well with various third-party apps and services such as ReCharge, Bold Recurring orders, Yotpo, Smile, and Swell for instance. Gorgias is just the perfect help desk tool for fast growing online retailers that are in need of a scalable, state-of-the-art e-commerce platform.
Shopify Plus Exclusive Features:
- Free VIP onboarding
- Easily create gift cards from support conversations
- FLOW connectors (25+ Gorgias customers use our flow connector)
- CSAT surveys to measure customer satisfaction (for Pro plan and +)
Pricing starts from as little as $60/month for 500 tickets with unlimited support agents. By going for an annual plan, you’ll get two months for free. Take it for a spin now!