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Customer Support Helpdesk For Shopify & Magento 2 ©Gorgias

Gorgias Improves Returns & Exchanges Process

Gorgias just announced some powerful new features for their help desk solution for Shopify. This update helps merchants streamline their returns process a lot.

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Returns & Exchanges

Returns & Exchanges
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Return & Exchange Intents ©Gorgias

Gorgias were always asked to improve the exchange/return process, as it’s a massive pain during the holidays and on Black Friday. Good news, Gorgias can now detect intentions about returns and exchanges by artificial intelligence (AI) and filter a “view” for them so that support can react immediately.

Order Replacement
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Re-Orders & Replacements ©Gorgias

You are now able to create automations to address these enquiries that show a return intent and continue to reduce the time spent on them. Also you can manage re-orders and replacements right from Gorgias. Pretty cool, eh?

Duplicate Order
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Duplicate Order ©Gorgias

Support agents can now perform Shopify actions directly in Gorgias – and thus save several minutes per return or re-order request.

When creating a new order in Gorgias, you can:

  • Add products via the search input
  • Add custom items
  • Change quantities
  • Remove items
  • Add a note & tags
  • Apply a global discount (percentage or fixed amount)
  • Add shipping & charge taxes

Additionally, you can send it as an email attachment to capture payments.

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FTC Disclosure: We may receive a payment in connection with purchases of products or services featured in this post.


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