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Customer Support Helpdesk For Shopify & Magento 2 ©Gorgias

Gorgias: New Shopify Actions & Multi-Language Intents

Gorgias just announced a couple of exciting new features. The latest update brings new Shopify actions and multi-language intents to their top-notch help desk solution.

All-In-One Customer Support Helpdesk For E-Commerce »

New Shopify Actions & Create Order

Shopify Actions
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New Shopify Actions ©Gorgias

Approximately one-third of support tickets require you to make a change in Shopify, be it a refund, order processing, etc.

The Gorgias team has completely redesigned their Shopify action features. When you refund, duplicate or cancel orders, you can now access all the features available in Shopify within the Gorgias platform.

You can also create orders directly from tickets and send the invoice to the customer by email.

Multi-Language Intents

Multi-Language Intents
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Multi-Language Intents ©Gorgias

As Gorgias users interact with customers around the world, they have also updated their intent detection to support most major languages. Previously only English was supported.

If you have non-English tickets, you can now create rules that use intents to automatically tag tickets and respond to your customers.

All-In-One Customer Support Helpdesk For E-Commerce »

Gorgias
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FTC Disclosure: We may receive a payment in connection with purchases of products or services featured in this post.

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