LiveAgent is a multi-channel help desk solution that features a built-in live chat, ticket management, and a customer portal including a knowledge base, forum, FAQs, and feature suggestions. It is available via monthly SaaS plans or as a downloadable licence to be installed on your own server.
Zapier is an automation and integration platform that allows you to connect web services via a simple interface. Popular Zapier apps are including MailChimp, Slack, Xero, Trello, Github, Buffer, Stripe, PayPal, Google Docs, and many more.
From now on it is possible to connect LiveAgent with more than 400 apps via Zapier – without any coding skills!
Thanks to this integration you are now able to perform automated tasks, e.g.:
- Add new LiveAgent customers to MailChimp lists
- Create new LiveAgent conversations when Trello cards are created
- Create LiveAgent conversations from Gmail emails
- Send new Slack messages when customers are created in LiveAgent