If you are only selling an occasional product here and there, you will most likely be able to handle product returns manually. For larger online stores, however, you might need a powerful RMA tool to handle product returns, exchanges and refunds effectively and efficiently.
RMA for Magento 2 is a new extension freshly baked by Amasty that allows to skyrocket your customer service by offering a smooth and seamless return merchandise authorization (RMA).
- Effective returns management tool
- RMA can be enabled for all product types
- Create unique conditions, resolutions & reasons according to your business needs, e.g. Damaged, Refund/Replace & Not as expected
- Create custom fiels for RMA-request forms
- Option to allow RMA requests by guests via a special login
- Set up RMA notifications
- Option for admins to create & edit RMA requests via the backend
- Increase customer loyalty & satisfaction
- Intuitive interface for customers to request an RMA
- No need for customers to log into their accounts as they can reply to RMA messages via email
- Flexible return policy – Only return selected items and not the entire order
- RMA requests are logged in the backend and in returns tab of customer accounts
- Allow to create multiple requests for same order, duplicated RMA requests are not possible
- Full control over all things RMA
- Define min. & max. return period after order completion
- Select min. & max. size for RMA attachments
- Compose custom request confirmation messages
- Generate shipping labels for printing
- Store view specific status labels & email templates
- Customer will constantly be informed about request process
- Receive instant email alerts once a new issue is placed
- Generate shipping labels automatically upon request (if “Print shipping label” button is clicked)
- Multistore support
Pricing, Support & Updates
The RMA for Magento 2 module can be purchased for $249 for the Community edition. The Enterprise edition is available for an additional $300.
Amasty are providing a 60-day money-back guarantee, free lifetime updates, free support for 3 months, a paid installation service as well as a detailed documentation including FAQs, videos and a PDF user guide. Optional future support periods are 50% off.
Existing customers of RMA for Magento 1 can get this extension at half price. Simply log into your account and enjoy the discount.